Movers South Kensington Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers South Kensington provides removal, relocation, packing, storage coordination, and related services within the United Kingdom. By placing a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

These Terms and Conditions form the entire agreement between you and Movers South Kensington in relation to the services, to the exclusion of any other terms you may seek to impose or incorporate, or which may be implied by trade, custom, practice, or course of dealing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or company for whom the services are carried out.

Services means any removal, delivery, packing, unpacking, loading, unloading, or related services provided by Movers South Kensington.

Goods means all items that are the subject of the services, including personal belongings, furniture, equipment, and any other property handled by us.

Quotation means the written or verbal estimate provided by Movers South Kensington describing the services and price.

Contract means the legally binding agreement formed between the Customer and Movers South Kensington when a booking is confirmed.

2. Scope of Services

Movers South Kensington provides household and commercial removals, man and van services, packing and unpacking, furniture dismantling and reassembly, and other related services as agreed in advance. Any additional services requested on the day of the move are subject to availability, additional charges, and may require written or verbal confirmation from an authorised representative.

The services do not include disconnection, reconnection, fitting, or plumbing of domestic or commercial appliances, unless expressly agreed in writing. We do not undertake structural alterations, specialist lifting requiring cranes or similar equipment, or work at heights that our staff deem unsafe.

3. Quotations and Pricing

All quotations are based on the information supplied by you at the time of enquiry. Our pricing may take into account the volume or quantity of goods, access conditions at collection and delivery addresses, parking arrangements, travel distances, time of day, and any special handling requirements.

Quotations are normally provided as fixed-price or hourly rate quotations. Where a fixed price is given, it is based on normal working conditions and the details you have provided. We reserve the right to amend the price if:

There is a significant change in the nature, volume, or weight of the goods.

Access at either address is different to that described or reasonably expected.

Additional services are requested or required which are not included in the original quotation.

The move takes longer than reasonably anticipated due to circumstances beyond our control, such as delays caused by third parties, road closures, or waiting time for keys.

Unless specified otherwise, quotations do not include customs duties, parking fees, congestion charges, tolls, ferry charges, or charges for permits. These will be charged separately where applicable.

4. Booking Process and Confirmation

A booking is not confirmed until it has been expressly accepted by Movers South Kensington and you have received confirmation. Confirmation may be provided verbally or in writing. We may require a deposit or full prepayment to secure your booking, depending on the nature and date of the service.

It is your responsibility to ensure that all details in your booking confirmation and quotation are accurate, including addresses, dates, times, access information, and the volume of goods. Any discrepancies must be reported as soon as possible so that we can update the booking and, if required, modify the quotation.

We reserve the right to decline a booking at our discretion, including where we believe the job cannot be safely or lawfully carried out, or where we do not have suitable resources available.

5. Payments and Charges

Payment terms will be specified at the time of booking. For most domestic removals, payment is due either in advance or on completion of the job, unless alternative arrangements have been agreed in writing.

We may require a deposit to secure your booking. Deposits are generally non refundable, subject to the cancellation provisions set out in these Terms and Conditions. The remaining balance, if any, must be paid on the agreed due date using an accepted method of payment. We reserve the right to withhold commencement or completion of services if payment has not been received as agreed.

In the event of late payment, we may charge interest on overdue sums at the statutory rate and may recover all reasonable costs incurred in collecting such sums, including any legal or debt recovery fees.

Where services are charged on an hourly basis, the chargeable time begins when our team arrives at the collection address or at the agreed start time, whichever is later, and ends when the final item has been delivered or the team is released by you. Minimum charges and part hour charges may apply as specified at the time of booking.

6. Cancellations, Postponements and Changes

If you need to cancel, postpone, or amend your booking, you must inform us as soon as possible. The following cancellation terms will normally apply unless otherwise stated in writing:

If you cancel more than a specified period before the scheduled service date, any deposit paid may be refunded or transferred at our discretion.

If you cancel within a short period before the service date, some or all of your deposit or prepayment may be retained to cover administration and loss of business.

If our team arrives at the collection address at the agreed time and the move cannot proceed due to circumstances beyond our control, such as lack of access, incomplete packing where packing was your responsibility, or failure to obtain necessary keys or permissions, this will be treated as a same day cancellation. In such circumstances we may charge up to the full quoted amount.

Postponements and date changes are subject to availability. If you request a change of date or time, we will make reasonable efforts to accommodate your request but cannot guarantee availability. Additional charges may apply for changes at short notice.

7. Your Responsibilities

As the Customer, you agree to:

Provide full and accurate information regarding the goods to be moved, the addresses involved, access conditions, and any special requirements.

Ensure that the goods are suitably packed and protected if you have chosen to do your own packing. We are not liable for damage to goods that have been inadequately or improperly packed by you or a third party.

Arrange suitable parking at both collection and delivery addresses, including obtaining permits where required. You are responsible for any fines, penalties, or additional charges resulting from inadequate parking arrangements, unless solely caused by our negligence.

Be present or represented during collection and delivery, to direct our team and to confirm that the property has been cleared and the goods delivered as required. If you or your representative are not present, we will not be liable for any items left behind or misplaced.

Ensure that all necessary documentation, keys, and access arrangements are in place before our arrival. Any delays resulting from your failure to do so may result in additional waiting time charges.

8. Excluded and Hazardous Items

Unless explicitly agreed in writing, we do not transport:

Live animals or plants.

Explosives, firearms, or weapons.

Hazardous or toxic substances, including but not limited to gas cylinders, solvents, paints, fuels, and chemicals.

Perishable goods requiring controlled storage conditions.

Items of exceptional value such as jewellery, cash, important documents, artwork, antiques, or collections, unless specifically declared and accepted by us in writing.

If such items are included in the goods without our knowledge or consent, we will have no liability for any loss, damage, or deterioration, and you will be responsible for any resulting contamination, damage, or legal issues.

9. Waste Regulations and Disposal

Movers South Kensington complies with applicable UK waste and environmental regulations when handling items that may be classed as waste. We are a removal service, not a licensed waste carrier by default, and we do not provide general rubbish disposal unless this has been expressly agreed and we hold any required authorisations.

You must not present general household rubbish, construction debris, hazardous materials, or fly tipped waste as part of the goods for removal unless we have specifically agreed to handle such materials and you have paid any additional charges. If we agree to remove items for disposal, they must be accurately described and segregated where needed.

We reserve the right to decline or safely isolate any items that we reasonably believe may be hazardous, contaminated, or in breach of waste regulations. Any costs incurred in complying with relevant laws, cleaning vehicles, or safely disposing of misdescribed waste will be recoverable from you.

10. Liability and Limits of Responsibility

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is limited as follows, unless a higher level of cover has been explicitly agreed in writing:

We are not liable for loss or damage arising from inherent defects, pre-existing damage, wear and tear, or the fragile nature of certain items.

We are not liable for damage to goods packed by you or a third party, unless clear external damage is evident that can be directly attributed to our handling.

We are not responsible for mechanical or electrical derangement of appliances, equipment, or instruments, unless there is visible physical damage caused by our negligence.

We are not liable for loss of data, software, or digital content on any devices or storage media.

We will not be responsible for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, even if advised of the possibility of such loss.

Our aggregate liability in respect of any one claim or series of related claims shall be limited to a reasonable sum relative to the value of the goods and the service charge, subject to any specific caps that may be notified to you prior to the move.

You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the service. We may require evidence of the condition and value of the goods and reasonable opportunity to inspect any alleged damage.

11. Insurance

We maintain liability cover appropriate for a professional removal service. This may not automatically cover the full replacement value of all goods. You are strongly advised to arrange your own additional insurance cover for high value items or the full value of your belongings if desired.

If we agree to arrange extended cover at your request, such cover will be subject to the specific terms of the relevant insurance policy and the insurer. Our liability in respect of any insured claim may be subject to the limits, exclusions, and excesses imposed by the insurer.

12. Access, Property and Damage to Premises

You must ensure that adequate access is available at both collection and delivery addresses so that our team can safely load and unload the goods. This includes making sure that stairs, lifts, corridors, and doorways are clear and suitable for moving larger items.

While we take reasonable care to avoid damage, we are not liable for damage to premises, fixtures, or fittings that results from moving goods through spaces that are too small, narrow, or otherwise unsuitable, where you have requested or insisted that we proceed despite our recommendations.

We are not responsible for any damage to driveways, pathways, lawns, or other surfaces caused by vehicles where you have requested or agreed that they may be used for access.

13. Delays and Events Beyond Our Control

We will aim to arrive and complete the services within the agreed time frame but cannot be held responsible for delays caused by events beyond our reasonable control. These may include traffic congestion, accidents, adverse weather, strikes, road closures, or delays caused by third parties such as estate agents, landlords, or other contractors.

Where a delay occurs due to such circumstances, we will make reasonable efforts to keep you informed and to complete the move as soon as practicable. We will not be liable for any losses incurred as a result of such delays, and additional waiting time charges may apply where our staff and vehicles are kept waiting.

14. Complaints and Dispute Resolution

If you have a concern or complaint regarding our services, you should raise it with the team leader on site if possible, so that we have an opportunity to address it immediately. If the matter cannot be resolved on the day, you should notify our office in writing with a clear description of the issue, supporting evidence, and your preferred outcome.

We will investigate all complaints and aim to respond within a reasonable time. If a dispute cannot be resolved through our internal process, either party may seek resolution through mediation or the courts as appropriate.

15. Data Protection and Privacy

We will collect and process personal data such as your name, address, and contact details solely for the purposes of providing the services, managing bookings, processing payments, and handling any queries or claims. We will take reasonable steps to keep your data secure and will not sell or disclose your information to third parties except where necessary to perform the contract, comply with legal obligations, or with your consent.

16. Variation of Terms

Movers South Kensington may update or amend these Terms and Conditions from time to time. The version that applies to your booking will normally be the version in force at the time your contract is formed, unless you agree to a later version in writing. Any variations to these Terms and Conditions requested by you will only be binding if expressly agreed by us in writing.

17. Severability

If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remainder of the Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and Movers South Kensington agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking or allowing the services to commence, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.