Terms and Conditions for Movers South Kensington
These Terms and Conditions set out the basis on which Movers South Kensington provides removal, packing, loading, unloading, transportation, and related moving services to residential and business customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, service schedule, inventory list, and agreed amendments confirmed by us in writing. For clarity, references to “we”, “us”, and “our” mean Movers South Kensington, and references to “you” or “the customer” mean the person, business, or organisation instructing us to provide services.
These terms are intended to be fair, transparent, and consistent with UK consumer law and relevant commercial standards. They apply to full and partial removals, furniture movement, packing support, and other services included in our quotation. If there is any conflict between these terms and a written quotation or special agreement, the written agreement will take priority to the extent of that conflict. Nothing in these terms affects your statutory rights where you are acting as a consumer.
We recommend that you read these terms carefully before confirming a booking. In particular, you should review the sections dealing with booking process, payments, cancellations, liability, waste regulations, and governing law. If any part of the service changes after booking, the revised arrangement must be agreed by both parties in writing to avoid misunderstanding and to ensure that the service can be delivered safely and efficiently.
Booking Process
All bookings are subject to availability and acceptance by us. A quotation may be provided based on information supplied by you, including the volume of goods, property access, number of rooms, packing needs, parking restrictions, and any special items requiring careful handling. Quotes are usually based on the information available at the time and may be revised if the scope of work changes or if the information provided was incomplete or inaccurate. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested.
When you request a service from Movers South Kensington, you must provide accurate and complete information. This includes the collection and delivery addresses, preferred dates, access details, and any items that are fragile, unusually heavy, high-value, or require disassembly. If access is restricted, if parking permits are needed, or if there are staircases, lifts, or other obstacles likely to affect the move, you must inform us in advance. We may decline or amend a booking where the requested service appears unsafe, unlawful, or beyond our operational capacity.
We may ask you to confirm your booking by email, written acceptance, or another traceable method. Any verbal discussion is subject to later written confirmation. You are responsible for checking all booking details carefully, including dates, times, addresses, and the items to be moved. If you notice any errors, you must notify us promptly so that corrections can be made before the service date.
Payments
Our charges will be set out in the quotation, booking confirmation, or agreed written schedule. Unless stated otherwise, prices are based on the service described and may vary if additional labour, waiting time, packing materials, storage, disposal, or other extra work is requested or reasonably required due to circumstances not disclosed in advance. Any surcharge or revised fee will be communicated as soon as reasonably possible.
Payment terms may require a deposit, part-payment, or full payment in advance, depending on the type of service and the scale of the job. The balance, if any, must be paid by the time specified in the booking confirmation or immediately upon completion if no alternative arrangement has been agreed. We reserve the right to suspend work, withhold delivery, or refuse to commence the service if payment is not made in accordance with the agreed terms. Any bank charges, failed payment fees, or costs arising from returned payments may be charged to you where permitted by law.
Where the service is booked by a business customer, invoices must be settled by the due date shown on the invoice unless a different payment timetable has been confirmed in writing. Late payments may result in interest and recovery costs being added in accordance with applicable UK legislation. For consumer bookings, any charge that is not clearly set out in advance will only be applied where it is lawful, fair, and properly explained before the service is delivered.
Cancellations, Changes, and Delays
If you need to cancel or reschedule, you should notify us as soon as possible. The effect of cancellation may depend on how much notice is given and whether we have already incurred costs, reserved staff, hired vehicles, purchased materials, or made other preparations for your move. Cancellation charges, if applicable, will be proportionate and based on reasonable losses, administrative costs, and commitments already made in connection with your booking.
If you postpone the move or request a significant change to the agreed service, we may need to re-quote, alter staffing, or change the vehicle allocation. We will use reasonable efforts to accommodate changes, but we are not obliged to accept a revised date or altered scope where doing so would be impractical or commercially unreasonable. If we are unable to provide the service on the original date because of circumstances beyond our control, we will contact you as soon as practicable to rearrange or discuss next steps.
If there is a delay caused by your failure to provide access, keys, permits, instructions, or available parking, waiting time may be charged where appropriate. We will not be liable for resulting delays to your move schedule, onward arrangements, or third-party bookings. You should ensure that all parties involved in the move are aware of the agreed timings and any conditions that may affect the process.
Liability and Customer Responsibilities
We will take reasonable care when handling your belongings and performing the service. However, our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We will not be responsible for loss or damage arising from pre-existing defects, inadequate packing by the customer, normal wear and tear, items of special value not declared in advance, or information that was incomplete or inaccurate when the booking was made.
It is your responsibility to ensure that items are suitably packed unless packing has been expressly included in the service. Fragile, sentimental, antique, high-value, or irreplaceable items should be identified before the move, and you may be asked to arrange specialist handling or insurance where appropriate. Any item with an inherent weakness, hidden defect, or unstable construction is moved at your own risk unless we have agreed otherwise in writing. You must also secure loose parts, empty unsuitable containers, and remove contents from items where this is reasonably necessary for safe transport.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Where liability is established, our responsibility will be limited to a reasonable and proportionate amount, taking into account the value of the item, the nature of the service, and the circumstances of the loss.